We are proud of our repair and service work at Honest Bike Shop. We keep skilled mechanics and a full compliment of tools and equipment. Working on bicycles is not taken lightly here. A lot of people think they can work on bikes, but the reality is that bikes today are more complex than before and therefore skilled people and proper tooling is essential. Since there are no vocational schools to fill this need, we train our own. First a mechanic learns to build wheels. Building wheels teaches wheel truing. With straight and true wheels we can teach brake adjustment. Then we can work on making the bike go, because it makes no sense to go if you can't stop. Next comes lots of experience as there is a lot to know about what makes a bike work, what makes a bike work right, and the compatibility of equipment. Again, it starts with wheels and wheel building/truing skills. This takes time and experience and good people with these skills work for something better than minimum wage. We hope you understand. Thank you.
Speaking of comparisons or matching services ... another request we sometimes hear is if we will match a competitor's after sales one year or lifetime service policy. No. Reason #1: I don't hire $5 per hour goofs to slam together bikes. My experienced and good people are paid well for their excellent service. This is important because as a customer you expect a good product that works well and doesn't give you problems. We view unlimited free adjustments as a demonstration of lack of confidence in the initial assembly and product. Reason #2: Our mechanics are good. There is a break-in period, then we will adjust again with a 30-day check and those adjustments should hold with the exception of normal wear and tear and abuse.
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